Need: IIJS is one of the world’s largest gem and jewellery trade shows. Indipreneurs was asked to provide registration logistics services for the entire show. The task included providing identification badges for domestic visitors, exhibitors, official agencies, overseas buyers, press, VIP etc. In total there were 15 different participant types for an entry of nearly 25,000 visitors. The scope of work included logistics for pre and on-spot registration and responsibility over verification, application processing, badge printing, courier coordination, customer service, and online badge tracking.

Solution: Indipreneurs used its expertise in management consulting to define a thorough project plan that included an organization model, business process design, roles and responsibility plan, training plan, risk management plan, backup and recovery plan, and technology blueprint.

The plan was executed by a team of operation managers and business analysts. Our in-house technology team designed and developed proprietary registration software to implement the registration technology blueprint. The software includes the following key features: client account interface, application form entry, scanner and camera interfaces, integrated photo editing, badge shelving logic, secure badge printing (includes barcode and photo), label printing, courier dispatch and tracking, security scan station, one-click reports and data export tools.

Result: A team of Indipreneurs’ managers, customer service representatives and application processing executives generated and delivered over 25,000 secure badges for the show. The number includes nearly 5,000 on spot registrations. Average application processing time for on-spot registration, which includes time spent by visitor on document verification, payment collection, and photo id counters, was less than 15 minutes.

Need: IGI is the world's largest independent laboratory for testing and grading gemstones and fine jewelry. IGI required a custom solution designed to record the analysis done by its gemologists and generate dynamic reports as per its standards. The solution had to work across its different offices around the world, have the ability to generate certificates in various shapes and formats, be able to track the inventory of goods at various stages of the certification process, have ability to provide ad-hoc reporting and flexibility to incorporate each office’s unique requirement.

Solution: IGI’s work flow in Antwerp and Mumbai were studied to determine the similarities as well as the differences intrinsic with each location. Using our software design methodology our team worked tirelessly with the client to ensure that the solution was designed with enough flexibility so as to meet the unique requirements of each location.

Result: Antwerp and Mumbai went live with Indipreneurs software solution in 2003 and the solution has since been rolled-out at IGI’s offices in Hong Kong, Dubai and Bangkok. Today, hundreds of certificates are generated by our software everyday.